• An Enrolment form must be fully completed, and Terms and Conditions are signed for each family for the children to attend any session. Big Childcare reserves the right to refuse care for incomplete or unsigned enrolments.
• Bookings are required for all programs. This allows Big Childcare to have time for correct staffing and planning. Last minute or “walk in” bookings may not be accepted if staffing ratios do not allow it and may be subject to a non-communication fee ($50).
• Casual bookings will incur an additional fee.
• Medical needs or Health conditions, and any associated medicals/ action plans and prescribed medication must be disclosed/ provided to Big Childcare before the child attends the program or, if diagnosed once enrolled, before the next attendance.
• Bookings and notification of absences can be made via the Third Party Software App, and directly to the service. Bookings, absences, and cancellations made directly to the service need to be made in writing.
• Notification of absences to any session must be provided 2 hours before the start of that session.
• Non-communication of absences may result in a Non-Communication Fee being charged ($50 per instance at the discretion of the Service Manager/ Coordinator or Head Office Representative).
• Children must be signed in directly by a guardian or nominee in the service. Due to the legal and regulatory requirements children are not allowed to sign themselves in. Kiosks cannot be brought out of the service for signing in off site, due to supervision requirements.
• Team members can ask for ID if they are not confident of the identity of the individual collecting a child. Refusal to provide ID will result in the child not being allowed to leave the premises with the said individual. The child’s parents or guardians will then be contacted.
• If a team member does not consider the person who has requested to pick up a child/ren from the Service to be authorised to collect the child or they are not in a fit state to take responsibility for a child/ren, they will exercise their duty of care and refuse access to the adult, retain the child at the Service and notify the child’s/children’s parents or carers. If no other authorised nominee is found to collect the children, then the child will be handed over to the relevant emergency services. If deemed appropriate, children protection authorities will be called.
• All Children are expected to adhere to the services guidelines regarding behaviour. In the event of continued inappropriate behaviour or actions that threaten the health and safety of other children or staff, guardians/ parents may be called to collect a child that is displaying such behaviour.
• In the case of serious inappropriate behaviour, after appropriate behaviour guidance procedures have been followed, Guardian/ Parents will be notified, and the child may be removed or suspended for a period time or excluded permanently from the service.
• All parents/ guardians, carers/ nominees/ guests must abide by the parent code of conduct. Violence, verbal or physical abuse by guardians or nominees towards staff will result in suspensions, possible permanent expulsion or criminal charges being processed. Violence and aggression towards staff will not be tolerated under any circumstance.

EXTENDED SESSIONS:

• If a session goes for longer than normal (e.g. On the last day of term), an additional fee will be charged on a pro rata basis. Standard absence fees apply for any absences.

CURRICULUM/ STUDENT FREE DAYS:

• Recurring Before or After school care bookings that fall on a school designated curriculum or student free day, will automatically be transferred over to the corresponding full day session. This session can be cancelled 2 business days or more in advance by the guardian/ carer with no absence fees passed on. If notification of cancellation is not made, the standard absence fees will be charged.

PUBLIC HOLIDAYS:

• Recurring Bookings that fall on Public Holidays cannot be cancelled or removed. Recurring bookings that fall on a scheduled public holiday during school terms will be charged the standard absent fee. An absence will be recorded for the session and an absent fee charged. Public Holidays will not be charged during School Holiday periods. If a cancellation is processed for a session on a public holiday, the booking will be reinstated.