If you have any additional questions that need answering, please contact us here
Cancellations are not permitted during school holiday program. Amendments to bookings will need to be made prior to the holiday program starting.
No cancellations or refunds are permitted during holiday care as staff, resources and/or venues and transportation have been secured based on your confirmed booking
If you meet certain criteria, it could mean that your Out of Pocket expenses (what you actually pay). Holiday Care could be even more affordable than you think. All you need to do is confirm your Child Care Subsidy (CCS) percentage based on your family’s combined income. If you are entitled, your CCS is paid directly to Big Childcare reducing your Out of Pocket expense for care.
You can view our full Terms and Conditions here
If your child has a medical condition, you will need to provide medication(s) along with the relevant completed action plan before your child can attend. Medication must be in the original packaging, clearly labelled with the child’s name.
The packaging must also clearly state the dosage and be within the expiry date. Additionally, you must complete a medication consent form filled out at your centre.
Please note that without clearly labelled medication and consent form, children will be unable to attend the holiday program. Please allow time to process this when enrolling and booking.
The government offers financial assistance to families who require child care known as the Child Care Subsidy (CCS).
Three things will determine a family’s level of CCS available:
Some basic requirements must be satisfied for an individual to be eligible to receive CCS for a child. These include:
You can estimate what your subsidy might be by using the online estimator.
Important to Note
All families are encouraged to set up a MyGov account as this is an avenue used to confirm all bookings/enrolments into the OSHC service. Once your enrolment has been processed by our staff you will be asked to log into your MyGov account (Centrelink section) to confirm your CCS enrolment with Big Childcare. If you are entitled, CCS is paid directly to services – in your case Big Childcare.
To apply online for CCS (childcare subsidy) please click here.
For more information on CCS please visit Service Australia's website or call them on 13 61 50
If you have not used Big Childcare for 14 weeks, you must confirm Big Childcare as your service provider again on your MyGov account.
Our service follows the advice mandated by the Department of Health and Department of Education. Our COVID-19 Safe Plan is available to view at the service.
No problem, we’re here to help! Please use to contact link below and either call or email our Head Office Team.
We’re here for you.
We’re big on fun! We’re all big kids at heart and having fun is one of Big Childcare’s core values.